FAQ

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Below is a list of the most frequently asked questions related to our company. If you need further assistance, email us or call us toll-free at 888 488 9725.

Are your cookies really completely vegan?

Each one of our cookies is guaranteed to be be 100% vegan. We never use dairy, eggs, hydrogenated oils, or artificial ingredients.

How can I be certain that your gluten-free cookies are indeed gluten-free?

We have a Gluten-Free Policy that explains the measures we take to ensure the integrity of our gluten-free line. Read it here.

Is there soy in the cookies?

Our facility has been soy-free since August 2011. All of our cookies–original line and gluten-free–are free of soy.


SHIPPING

Will my cookies be fresh when they arrive at my door?

YES! We only keep a small supply of cookies on-hand, so they always ship out extremely fresh. We have a small facility and we keep only a few batches of cookies on hand, so what you receive will be fresh.

How long will it take for my order to get to me?

As we ship via FedEx, your order should arrive at your home within two to seven business days, depending where you live (excluding Sundays). We still ship to Canada through USPS so you won’t have to pay an extra fee once your cookies arrive at your door.

Will you ship to Hawaii and Alaska?

We do and those orders will be sent through USPS instead of FedEx.

Will you ship to another country outside the US or Canada?

Unfortunately, at this time we ship only to the United States and Canada. The only thing we might suggest is if you have a friend here in the States that would be willing to order. We could ship to them (a US address), and then you could arrange amongst yourselves the shipping involved in getting them to your country. We do hope that one day we will be able to ship worldwide. We need to make sure we can get fresh, unbroken cookies to travel that far.

Why won’t you ship to P.O. boxes?

USPS is the only carrier legally permitted to deliver mail to P.O. boxes, and as such, we cannot provide tracking numbers and guarantee the delivery. We have had instances of lost or damaged packages, so we are striving to eliminate these possibilities.

Do you ship orders to Iraq, etc.?

You can place an order and have it shipped to an APO address. Generally we don’t ship worldwide but we do for military addresses.

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